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Free PDF SAP - Unparalleled C-C4H56I-34 Exam Dumps

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SAP C-C4H56I-34 Exam Syllabus Topics:

Topic
Details

Topic 1

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

Topic 2

Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

Topic 3

Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

Topic 4

Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.

Topic 5

Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q71-Q76):

NEW QUESTION # 71
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

A. Create appointments.
B. Share workspaces.
C. Send e-mails to customers.
D. Make outbound calls.
E. Hand over cases.

Answer: B,D,E

Explanation:
You can do the following things with Microsoft Teams integration in SAP Service Cloud Version 2:
Share workspaces: You can quickly create and share a workspace via MS Teams when you need support from an expert or your manager. You can share content from within agent teams and stay up to date on the latest service requests, comments, discussions, and decisions online.
Hand over cases: You can hand over cases to other agents or teams via MS Teams. You can also assign tasks and subtasks to other agents or teams and track their progress.
Make outbound calls: You can make outbound calls to customers or contacts using MS Teams. You can also record the calls and attach them to the case or contact. References = Integrating SAP Service Cloud Version 2 with MS Teams, Solution Guide for SAP Service Cloud Version 2, section Microsoft Teams Integration.

NEW QUESTION # 72
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The customer will need to provision new tenants through SAP for Me.
B. The administrator must create an initial user in order to log in to the tenant for the first time.
C. The business settings will need to be activated for the tenant.
D. Any test tenant needs to be purchased separately.

Answer: A,C

Explanation:
* Option C is correct because the customer will need to provision new tenants through SAP for Me, which is a self-service portal that provides access to SAP products, services, and support12.
* Option D is correct because the business settings will need to be activated for the tenant, which enables the tenant to use the features and functions of SAP Service Cloud Version 23.
* Option A is incorrect because the administrator does not need to create an initial user in order to log in to the tenant for the first time. The initial user is created automatically by SAP and the credentials are sent to the customer via email3.
* Option B is incorrect because any test tenant does not need to be purchased separately. The customer can choose to purchase a test tenant along with the production tenant, or request a test tenant later through SAP for Me2. References =
* Defining the Scope - SAP Learning
* Solution Guide for SAP Service Cloud Version 2
* Version 2 Onboarding Guide for SAP Service Cloud
* Set Up Guide for SAP Service Cloud Version 2 - SAP Online Help

NEW QUESTION # 73
Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.

A. Maintenance plan
B. Cases
C. Service orders
D. Registered products

Answer: B,D

NEW QUESTION # 74
Which services can be added to a business role? Note: There are 2 correct answers to this question.

A. Maintenance plan
B. Warranty
C. Installed base
D. Measurements

Answer: C,D

Explanation:
In SAP Service Cloud Version 2, "Installed Base" and "Measurements" are two of the services that can be added to a business role. The Installed Base service allows for the management and tracking of a customer's installed products or equipment, enabling service agents to have a comprehensive view of the customer's assets for better service and support. The Measurements service, on the other hand, enables the tracking and recording of various metrics or performance indicators related to the installed base or service processes. This service is crucial for monitoring performance, ensuring quality, and making informed decisions based on empirical data.

NEW QUESTION # 75
How can you trigger an event notification based on a specific condition?

A. Configure event management
B. Configure integration setting
C. Configure autoflow
D. Implement SDK logic

Answer: C

Explanation:
To trigger event notifications based on conditions:
* Configure autoflow (D): Define rules in Autoflow to send notifications when specific criteria are met.
* Event management (A) tracks events but does not trigger notifications.
* SDK logic (B) and integration settings (C) are unrelated to conditional event triggers.
References:
* SAP Help Portal: Autoflow for Event Notifications
* SAP Documentation: Event Notification Configuration

NEW QUESTION # 76
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